Hi89's Privacy Policy — Your data, our responsibility

1. Introduction

Hi89 (https://hi89.vin) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your Privacy A fundamental right. That is why our entire service framework is built to ensure your personal information is protected to the highest standard.

This Privacy Policy This covers what information hi89 collects, why it is collected, how it is used, and what steps we take to keep your data secure. Please read this policy carefully before using any hi89 service.

By registering with hi89 or using any of our services, you agree to this Privacy Policy. If you have any concerns, please contact our support team.

2. What Information We Collect

Hi89 only collects information that is genuinely necessary to deliver our services. We do not gather unnecessary or excessive data.

Information provided directly (during registration and verification):

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and district
• National ID (NID) or passport number (for KYC verification)
• Mobile banking account number (for withdrawals)

Automatically collected information (during use of the service):

• IP address and device information (OS, browser, device model)
• Login timestamps, session duration, and activity logs
• Betting history, transaction records, and gameplay data
• Cookies & Local Storage Data
• Geographic location (country/city level only)

3. How Your Information Is Used

Hi89 uses collected data exclusively for specific, legitimate purposes. We do not sell any information to third parties for commercial gain.

• Account Management: For registration, login, verification, and profile updates.
• Transaction processing: To process deposits, issue withdrawals, and maintain transaction records.
• Customer Support: To resolve your issues and provide support.
• Security & Fraud Prevention: To detect and prevent unusual activity.
• Legal Obligations: Maintaining records required to comply with applicable laws and regulations.
• Service improvement: To analyze platform performance and improve the user experience.
• Relevant Communications: To send you important notifications and offers tailored to your preferences.

4. Who Your Information Is Shared With

Hi89 never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processors: Only the minimum required information is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket to process your transactions.
• KYC Verification Provider: Data may be shared through secure channels with authorized institutions for identity verification purposes.
• Technology Partners: With cloud hosting and cybersecurity providers who are bound by strict confidentiality agreements.
• Legal Authorities: Data may be disclosed in compliance with valid court orders or requests from government authorities.

5. Cookies Policy

Hi89 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent some hi89 services from functioning properly.

6. Security Measures

Hi89 upholds the highest industry standards in protecting your information. Our security infrastructure is regularly audited and updated by independent third parties.

• 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for login and sensitive account actions.
• Encrypted Database: All stored data is protected with AES-256 encryption.
• Real-Time Monitoring: A 24/7 cybersecurity team is always active.
• Firewall & DDoS Protection: Robust defenses in place to prevent unauthorized access.
• Regular Security Audits: Regular vulnerability assessments conducted by specialist teams.

7. Data Retention Period

Hi89 does not retain your data longer than necessary. Our data retention policy is as follows:

• Account Information: For the full duration your account is active, and up to 5 years after closure (for legal compliance).
• Transaction records: Up to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Session logs and IP data: Automatically deleted after 90 days.
• Cookie Data: In accordance with each cookie's designated expiry period.

After the designated retention period, data is permanently deleted or anonymized so that you can no longer be identified in any way.

8. Your Data Rights

As a hi89 user, you have the following rights over your own information:

To exercise any of these rights, please contact the hi89 support team. We typically respond within 30 business days.

9. Protection of Minors

Hi89 strictly prohibits collecting information from or providing services to anyone under the age of 18. Our platform is exclusively for adults.

Age is verified at registration. If an underage account is detected, it will be immediately closed and all associated data securely deleted. Parents can use parental controls to restrict access to hi89 on their child's device.

10. Policy Changes

Hi89 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• You will be notified via pop-up notifications in the hi89 app.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.

If you have concerns about any changes, please contact the hi89 support team before closing your account. We will do our best to address your concerns.

11. Contact

For any questions, concerns, or requests regarding the Privacy Policy, please contact hi89's dedicated Privacy Team:

12. FAQ